Customer Satisfaction Survey - Courier Service (Individual and Business)

The Malaysian Communications and Multimedia Commission (MCMC) will be conducting Consumer Satisfaction Survey – Courier Service (Individual and Business) to collect data pertaining to experience and consumer satisfaction towards service rendered by courier service providers.

The survey will commence from 22 November 2021 until 31 March 2022 or until the sample quota is reached, whichever earlier. Data collection will be conducted daily except for national and state public holidays.

The survey will be conducted via MCMC secure online system. For individual consumers, the selected respondents will receive survey link through Short Messages Services (SMS) from the following mobile- telephone numbers:

i. 017-7286262

ii. 017-3646262

Meanwhile, for business consumers, the selected organization will receive survey invitation through email from MCMC. Respondents are advised NOT to respond to any survey notifications other than the above telephone numbers and email addresses.

Please be advised that the purpose of this survey is for data collection only. No personal data will be collected i.e. full name or bank details for this survey. Neither money will be collected nor sales solicited. Participation is on a voluntary basis.

However, cooperation from the respondent is much appreciated. Any survey completion or extension will be announced accordingly on the MCMC website:

Further information and guidelines to participate in the above surveys can be referred here:

·         English:

·         Malay :