Delivery issues
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Frequently Asked Questions
My parcel is damaged / lost
My delivery status is ‘received’, but I don't think I have received my parcel. What should I do?
I would like to cancel my parcel
I received the wrong parcel
I would like to provide feedback about my Ninja Van driver/rider
Where can I contact my rider
Can I pickup my parcel in your hub
I would like to confirm the parcel details being delivered to me
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