For self-sign up users

Domestic parcel delivery rates

• Prices listed above are subjected to the prevailing GST rate.
• Weight refers to volumetric weight (LxHxW / 5000) or gross weight, whichever is higher.
• Parcels have a maximum weight of 30kg or dimensions of 300cm (L+W+H), with each side not exceeding 150 cm.

International delivery rates

Sign in to see the cross-border rates.

How to make payment

For billing, Ninja Van Singapore will send you an invoice via email on a weekly basis for the delivery charges incurred from deliveries completed the previous week.

You may make payment via bank/wire transfer or PayNow to the account indicated on the invoice. Please include the invoice number in the payment reference to ensure that we can track your payment.

Late or non-payment will result in your Ninja Dashboard being temporarily suspended. Account suspension will be lifted within 1 working day of successful payment.

If you have any questions or issues regarding your invoice, please reach out to our shipper support team at shippercare_sg@ninjavan.co for assistance. For successful dispute cases, you will receive a credit note which can be used to offset your next invoice.

Terms of use

Please refer here.

For enterprises

Please refer to your contract for the delivery rates and terms.