What should I do if my OTP is invalid?
To collect your parcel from a Ninja Collection Point, you will need to provide an OTP.
If the OTP is invalid, don’t worry! Just connect with our Customer Service Ninjas here and they will sort this out for you.
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Related questions
Can I extend my collection period if I'm not available?
Can I redirect my parcel to the doorstep address?
Where can I find the nearest collection point?
How long will my parcel be at the collection point?
Why did I receive a notification to select another Ninja Collection Point?
Can I self-collect my parcel at your warehouse?
What should I do if I didn’t receive my OTP via email or SMS?
