Why did I receive a notification to select another Ninja Collection Point?
You might get a notification to choose a new pickup spot if the one you have selected is at maximum capacity or no longer operational.
But don’t worry, our Customer Service Ninjas are here to help. Just chat with them here and they'll get you sorted out quickly!
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Related questions
Can I extend my collection period if I'm not available?
Can I redirect my parcel to the doorstep address?
Where can I find the nearest collection point?
How long will my parcel be at the collection point?
Can I self-collect my parcel at your warehouse?
What should I do if I didn’t receive my OTP via email or SMS?
What should I do if my OTP is invalid?
