Why was my order cancelled/returned to sender?

Parcel cancellations or return to sender statuses may occur for various reasons:

1. Our driver may have made several unsuccessful delivery attempts

2. Parcel declared missing* (*Cancelled only)

3. Inaccurate address provided

4. Parcel found to contain dangerous goods

5. Overweight parcel

6. Delivery zone out of coverage 

If you have further queries regarding parcel cancellations, please contact Ninja Van Customer Service through any of the alternative channels provided below.

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